Buying Advice
Please look through some general advice;
If the item that you have ordered is not in-stock and has to be ordered from our supplier, we will contact you via e-mail to let you know the situation, unlike other larger on-line stores we will not take immediate full payment from your debit/credit card, we will take a 50% deposit and the balance will be taken when the goods are ready for despatch.
Do You Have a Phone Number I Can Call?
Yes, we do during store opening hours Mon, Tues, Wed, Fri, Sat 9.30-4.30pm Closed Thursdays and Sundays. Call 01730 265522
I Have Received Damaged Goods, What Do I Do?
Please make sure that you have signed that the goods are damaged with the carrier, failure to do so may result in prolonged delays processing your claim for any damaged or faulty goods. Contact the store via e-mail or telephone and explain your situation.
Can I Call Anns Prams Centre and Place an Order Over the Telephone?
We are unable to process orders over the telephone at the Banks request, this protects both ourselves and card holders from fraud, as out website uses a secure process.
Can My Order Be Delivered to an Alternative Address?
We are unable to deliver to an alternative address other than the one where the card is registered, this is at the request of our Bank. The billing address where the card is registered is the only one our system will use.
Do You Deliver Outside the UK
We do not deliver outside the UK at this moment in time, but may consider this option in the future.
What happens if I cannot assemble the pushchair
We would suggest that you contact the store and speak to Sue, it is possible that she will be able to talk through you problem on the telephone, or at least give some advise.
Buying advise for child car seats
An appropriate child restraint is one which:
- conforms to the United Nations standard, ECE Regulation 44-04
- is suitable for the child's weight, size and age
- is correctly fitted according to the manufacturer's instructions.
- that the car seat is the correct one suitable for your vehicle. (not all car seats fit all cars)
Child restraints are divided into categories, according to the weight of the children for whom they are suitable. These correspond broadly to different age groups, but it is the weight of the child that is most important when deciding what type of child restraint to use.
Retailers often describe child restraints in terms of 'Stages':
Stage 1 = Groups 0+
Stage 2 = Group 1
Stage 3 = Group 2
Stage 4 = Group 3
Some child restraints are capable of being converted as the child grows and, therefore, fit into more than one group or stage.
The main types are:
Group 0+ and Group 1 - group 0+ newborn to 9mths rearward facing then group 1 from 9mths approx - 4 years
Group 1, 2 & 3 - Group 1 using the five point harness, then group 2 and 3 using the adult seat belt.
Group 0+ for babies up to 13kg (29lbs) roughly from birth to 12-15 months
They can be used in the front or rear of the car. It is safer to put them in the rear. DO NOT put them in the front passenger seat if there is a passenger airbag. Rearward-facing seats provide greater protection for the baby's head, neck and spine than forward-facing seats. So, it is best to keep your baby in a rearward-facing seat for as long as possible. Only move them to a forward-facing seat once they have exceeded the maximum weight for the baby seat, or the top of their head is higher than the top of the seat.
Group 1 for children weighing 9-18 kgs (20-40 lbs) roughly from 9 months - 4 years.
They can be used in the front or rear of the car, but it is safer to put them in the rear, especially if there is a passenger airbag in the front.
Only move your child to a booster seat once they have exceeded the maximum weight for the child seat, or the top of their head is higher than the top of the seat.
Group 2 for children weighing 15 - 36 kgs roughly 4 to 11 years.
They can be used in the front or rear of the car, but it is safer to put them in the rear, especially if there is a passenger airbag in the front.
Some Booster seats are designed to be converted into a booster cushion by detaching the back rest.
Group 3: for children weighing 22 - 36 kgs (48 - 79 lbs) roughly from 6 - 11 years.
They can be used in the front or rear of the car, but it is safer to put them in the rear, especially if there is a passenger airbag in the front.
Booster seats and booster cushions do not have an integral harness to hold the child in place. The adult seat belt goes around the child and the seat. So it is important that the seat belt is correctly adjusted. The basic points to note are:
- the belt should be worn as tight as possible
- the lap belt should go over the pelvic region, not the stomach
- the diagonal strap should rest over the shoulder, not the neck.
Useful information
- In 2004, 24 children aged 0-11 were killed and 372 seriously injured in cars.
- Of this group the number of 0-4's killed was 15, 123 seriously injured and 2,077 were slightly injured in cars.
- In 2004, a survey conducted by the Transport Research Laboratory showed that 5% of 0-4 year olds were not restrained in any way in the rear of cars.
- The morning and afternoon school runs are the peak times for accidents involving children.
- Even at low speeds, having your child in an incorrectly fitted seat could increase their risk of injury.
- Children aren't big enough to travel without a child seat of some sort until they are about five feet (150cms) tall. The law is setting the height at 135cms because the Government accepts that it can be difficult to keep older children on a booster until they reach 150cms in height.
- Protect your children by using a properly fitted, purpose made child car seat which meets the current safety standards and is appropriate for your child's weight and height. Try before you buy and get a trained professional to demonstrate how to fit the seat.
- When fitting a child car seat in your car, always follow the manufacturer's instructions thoroughly and allow plenty of time. The same applies when it comes to strapping your baby or child into the seat.
- Make sure your child car seat is properly fitted every time you use it. Always keep a copy of the fitting instructions in your car.
- Child seats are designed for various weights of child. As a general guide:
- Baby seats are for babies weighing up to 13kgs (birth to 9-12 months) or until they can support their own head. They face backwards and are fitted into the front or rear of the car with a seat belt. They should never be used in the front where the front seat is protected with a frontal airbag.
- Child car seats are for children weighing between 9 and 18 kgs (aged nine months to about four years) and have their own straps. They face forwards and are usually fitted in the back seat of a car with a seat belt.
- Booster seats and booster cushions are for children weighing 15 to 36 kgs (aged around 4 years and upwards). They are designed to raise them so they can use an adult seat belt safely across both their chest and lower abdomen.
- Always make sure that your children's car seat belts are properly adjusted and fastened before setting off in the car, even on the shortest of trips. And remember to set a good example by fastening your own belt.
- By law, you have to wear a seat belt if one is fitted. No child can sit in the front seat without a child restraint or seat belt.
- Never place a rear-facing seat near an active frontal airbag. Forward-facing restraints should be as far back from the airbag as possible. Always check the car handbook.
- Never modify a child car seat or seat belt to try to make it fit.
- Check the advice in your car handbook and the advice from the child seat manufacturer. If in doubt call the manufacturer's helpline or speak to your local Road Safety Officer.
- Lap and diagonal belts are safer than lap-only belts.
Rearward-facing Baby Seats
Forward-facing child seat
