FAQ's

Q - My child is 5 months old and weighs 9 kilo  and their feet are hanging over the end of the car seat can i put him/her in a forward facing seat yet -

A -  we would advise to keep the child rearward until at least 9 months and 13kilo if possible and as long as their head is not over the back of the seat then there should be no reason to move them

Q - My child is screaming very time i put him/her in their baby seat, and hates facing the rear of the car can i move to a forward facing seat yet

A - See advise for question above and do not consider moving your child until at least 9months old/13kilo perhaps try hanging toys on the seat or a mirror on the head rest.

Q - My son/daughter keeps getting out of his forward facing seat when i am driving along can i put a clip on the front harness.

A - We would suggest that first you check the harness is at the correct height as quite often we purchase a car seat but we do not alter the harness height and if it is coming from below the shoulder blade then it needs to be taken to the next level so that it is sitting just on or above the shoulder blade.  Next thing to check would be that the harness is tight enough, being able to place two fingers under the harness at the shoulder blade height is about right as often the harness is not tight enough.   If your child still gets out of the seat then perhaps try a few shorter journeys and either sing, place spotting the red car game or give a reward if they do not get out of the seat, never encourage your child to undo the buckle themselves and do not put any type of clip onto the harness.

Q - How do i know if the car seat fits my car and the other cars in the family as i only want to purchase the one seat if possible

A - We would suggest that you visit us for a car seat fitting and give us the information on the other types/models/year of cars you are planning on using and we will try to find one that fits all, however this may not always be possible especially for the group 1 seat.

Q - I want to purchase a car seat and do not know if the bargain seat I have seen online will fit my car and if i can fit it myself

A - We would suggest that you do not purchase any seat online unless you are 100% sure that it will fit your car as a badly fitted seat or one that is not compatible with you vehicle is as bad as no seat at all.   It is worth coming to an authorised car seat fitter before buying a seat as they will advise you.

Q - I have seen a second hand seat for sale in my local newspaper or was it on eBay? should i buy it for my daughter?

A - No, never buy a second hand car seat as you cannot be 100% sure that it has not been in an accident and if it has it will not protect your grandchild to the same high level as it would have done before the crash.  Leave well alone your grandchild is worth more than that.

This page contains links to the most frequently asked questions about car seats, pushchairs, prams, buggies, other safety issues and our Policies.

What are Anns Prams Terms and Conditions?

Terms and Conditions

 

1. Every effort is taken to ensure that the information contained in this website is correct and up-to-date. However, Anns Prams disclaims all warranties and representations as to the accuracy of any information contained if at any time it became inadvertently out-of-date or incomplete. Anns Prams cannot be held responsible for any loss or damage that may arise from the use of this information.

    

2. Anns Prams is not responsible for the accuracy or reliability of the access to this website. Neither will Anns Prams assume responsibility for the content of any other website to which this site has links. These links are provided for our customers’ convenience only.

 

3. Anns Prams aims to deliver the highest quality goods. Occasionally, we may be unable to meet delivery times due to items becoming unavailable. In this case we will advise you and you will be able to order an alternative, have the original product sent when it becomes available, or cancel the order.

 

4. Prices are in £sterling and include VAT.

 

5. Anns Prams reserves the right to make changes to this website and to these terms. The terms and conditions do not affect your statutory rights.

 

Cancellations/Refunds

 

Any complaints or damage should be notified to us within three working days. You may cancel your order by sending a letter or e-mail any time up to the seventh day (excluding Saturdays, Sundays and Bank Holidays) after the day on which you receive the purchase. If you use your statutory right to cancel you must return the item that you don’t wish to keep. If goods are returned they MUST be in the same condition as they were received, and that damaged goods may not be refunded if they have been used in any way (This does not affect your statutory rights).

 

Refunds will be made within 30 days of cancellation or return.

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