FAQ's

Q - My child is 5 months old and weighs 9 kilo  and their feet are hanging over the end of the car seat can i put him/her in a forward facing seat yet -

A -  we would advise to keep the child rearward until at least 9 months and 13kilo if possible and as long as their head is not over the back of the seat then there should be no reason to move them

Q - My child is screaming very time i put him/her in their baby seat, and hates facing the rear of the car can i move to a forward facing seat yet

A - See advise for question above and do not consider moving your child until at least 9months old/13kilo perhaps try hanging toys on the seat or a mirror on the head rest.

Q - My son/daughter keeps getting out of his forward facing seat when i am driving along can i put a clip on the front harness.

A - We would suggest that first you check the harness is at the correct height as quite often we purchase a car seat but we do not alter the harness height and if it is coming from below the shoulder blade then it needs to be taken to the next level so that it is sitting just on or above the shoulder blade.  Next thing to check would be that the harness is tight enough, being able to place two fingers under the harness at the shoulder blade height is about right as often the harness is not tight enough.   If your child still gets out of the seat then perhaps try a few shorter journeys and either sing, place spotting the red car game or give a reward if they do not get out of the seat, never encourage your child to undo the buckle themselves and do not put any type of clip onto the harness.

Q - How do i know if the car seat fits my car and the other cars in the family as i only want to purchase the one seat if possible

A - We would suggest that you visit us for a car seat fitting and give us the information on the other types/models/year of cars you are planning on using and we will try to find one that fits all, however this may not always be possible especially for the group 1 seat.

Q - I want to purchase a car seat and do not know if the bargain seat I have seen online will fit my car and if i can fit it myself

A - We would suggest that you do not purchase any seat online unless you are 100% sure that it will fit your car as a badly fitted seat or one that is not compatible with you vehicle is as bad as no seat at all.   It is worth coming to an authorised car seat fitter before buying a seat as they will advise you.

Q - I have seen a second hand seat for sale in my local newspaper or was it on eBay? should i buy it for my daughter?

A - No, never buy a second hand car seat as you cannot be 100% sure that it has not been in an accident and if it has it will not protect your grandchild to the same high level as it would have done before the crash.  Leave well alone your grandchild is worth more than that.

This page contains links to the most frequently asked questions about car seats, pushchairs, prams, buggies, other safety issues and our Policies.

What is Anns Prams Privacy Policy

Privacy policy

 

Your privacy is of the utmost importance to us here at Anns Prams. We will use any information which we gather about you with care and in accordance with the Data Protection Act 1998.

 

Any information which we hold about you helps us to process your order and to provide you with the best possible service. We will hold  your name, address, phone numbers, email address, credit card/debit card details and a record of any purchases you make. On request we will provide customers with access to all information which we hold about them. Information may be used by us to contact customers for marketing purposes. If you do not want to receive e-mail from us in the future, please let us know by emailing us at policy@annsprams.co.uk.

 

When we transfer and receive certain types of sensitive information such as financial information, we re-direct visitors to a secure server and will notify visitors through a pop-up screen on our site. We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you at our site.

 

We will not sell or share your personal details with third parties, except where it is necessary to process your order.

 

Every effort is taken to ensure that the information contained in this website is correct and up-to-date. However, Anns Prams disclaims all warranties and representations  as to the accuracy of any information contained at any time it becomes inadvertently out-of-date or incomplete. Anns Prams cannot be held responsible for any loss or damage.

 

Each visitor to our web page is recognized by our Web Server in terms of their domain name, but not e-mail address. We may use technology to track patterns of behaviour of visitors to our site. This can include using a ‘cookie’ which will be stored on your browser. You can usually modify your browser to prevent this happening.

 

Should our information practices change at a future date, the policy changes will be posted on this site in order to provide you with the ability to opt out of these new uses. If you have any concerns about how your information is used, please check back at this website periodically or email or phone us at:

 

Anns Prams

33 Chapel Street

Petersfield

Hampshire

GU32 3DY

 

Tel: 01730 265522

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